Return & Refund Policy
Last updated: June 28, 2026
Personalized & Made-to-Order Products
Every item we create is made to order, and many of our products are personalized just for you.
Because of the custom nature of our products, we do not accept returns, exchanges, or cancellations for:
Please review your proof carefully before approving your order. Once a proof has been approved and production has begun, your order is considered final.
Photo Quality & Color
Because our products are printed from the photos you provide, the final print quality depends on the quality of your uploaded image.Low-resolution, blurry, poorly lit, or otherwise low-quality customer-provided photos may not print as sharply as higher-quality images. Issues resulting from the quality of a customer-provided photo are not considered defects and do not qualify for a refund or replacement. If you're unsure whether your photo will print well, please contact us before ordering and we'll be happy to take a look.
Screens and monitors display colors differently than printed products. Slight variations between what you see on your device and the final printed piece are normal and are not considered defects.
Order Cancellations
Because our products are made to order, we begin production quickly. If you need to cancel an order, please contact us immediately atinfo@thepinkposter.com.
We will do our best to accommodate your request if production has not yet begun. However, once production has started, we are unable to cancel your order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within14 days of delivery atinfo@thepinkposter.com.
Please include:
After reviewing your claim, we'll let you know whether any additional information is needed.If your claim is verified and approved, we will replace the item or, at our discretion, issue a refund at no additional cost to you. For approved defect claims, any refund will include your original shipping charge.
Return Shipping
Many damaged, defective, or incorrect items donot need to be returned. After reviewing your claim, we'll let you know whether a return is necessary. If a return is required, we will provide return instructions after your request has been approved.
Non-Returnable Items
All items are custom made to order and are non-returnable unless they arrive damaged or defective. This includes but is not limited to:
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Personalized products
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Artwork
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Stationery
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Approved design proofs
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Digital downloads
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Gift cards
Refunds
If a refund is approved, it will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear in your account.
Sale Items
Sale and clearance items are final sale unless they arrive damaged, defective, or incorrect.
Incorrect Shipping Address
Please double-check your shipping address at checkout. If a package is returned to us or delivered to the wrong location because of an incorrect or incomplete address entered at checkout,any additional shipping charges required to reship the order will be the customer's responsibility.
Lost or Delayed Packages
If your order appears to be lost in transit or you experience a shipping issue, please contact us as soon as possible. If tracking shows no movement for7 business days, reach out and we'll work with the shipping carrier and our production partner to investigate the shipment and determine the appropriate resolution.
If a carrier marks a package asDelivered but you cannot locate it, please contact the shipping carrier first and then reach out to us. We'll do our best to assist you with the carrier's investigation.
Questions
If you have any questions about your order or this Return & Refund Policy, please contact us at:
info@thepinkposter.com
